Seattle's largest container terminal is still congested, and tow drivers complain about waiting too long!
SSA Marine, operator of Terminal 18, Seattle's largest container terminal, has maintained the port open for lunch and lunch during the past two weeks, but some shippers have stated that the terminal is still congested.
The main customers of the two terminals said that the current situation of Terminal 18 is better than two weeks ago, but their truck drivers still complained that they waited too long.
One of the customers stated that she had already taken action. She would find a shipping company in the same shipping alliance and call for a shipping company in Seattle or other terminals in Tacoma. alliance.
Another customer said that the situation has improved, but it has not yet returned to the level before Terminal 18's volume increase.
SSA Chief Operating Officer Ed DeNike predicts that after the alliance is reorganized, the annual throughput of Terminal 18 will rise from 300,000 TEU to 520,000 TEU. Both the port authorities and the SSA stated that within a few weeks of the reorganization of the alliance, the port operation had indeed encountered difficulties, and customers' complaints were reasonable, but he said that the situation has now improved.
DeNike said that in order to resolve customers' complaints, SSA reached an agreement with the local International Longshore and Warehouse unio, starting at 7 am one hour a day in advance and staying open during lunch and lunch breaks. If necessary, Terminal 18 will also increase Saturday's operating hours.
AraTara Mattina, a spokesman for the Northwest Seaport Alliance, said that after the problem arose, the alliance appointed a manager to handle customer complaints. The manager now says the terminal is currently operating well.
Mattina also said that the port authorities welcome customers to lodge complaints with the alliance: "We are happy to help them."